Refund Policy

Last updated: September 25, 2026

Returns & Refunds

We want ordering from Avenra to be straightforward. If something is wrong with your order, contact us at avenrasupp@gmail.com.

60-Day Money-Back Guarantee

If you are not satisfied with your first Avenra order, contact us within 60 days of delivery at avenrasupp@gmail.com. We will review your request and, when eligible, issue a refund to the original payment method.

We may ask for your order number and reasonable information needed to verify the purchase. We may also require the remaining product or packaging to be returned before a refund is completed. Shipping charges are not refundable unless required by law or the issue was caused by our error.

Standard unopened returns

Unopened, unused products in their original condition and packaging may also be returned within 60 days of delivery after contacting us for authorization.

Damaged, defective, or incorrect orders

Please contact us as soon as possible after delivery and include your order number plus clear photos of the product and shipping package. If we confirm an eligible issue, we may offer a replacement, refund, or other appropriate solution.

How to start a return

Email avenrasupp@gmail.com before sending anything back. Returns sent without prior authorization may not be accepted. Return instructions will be provided after approval.

Return shipping

Unless the return is caused by our error or an eligible damaged/defective item, return shipping costs are the customer’s responsibility. Original shipping charges are not refundable unless required by law or the order was incorrect due to our error.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after an eligible damaged/incorrect claim is approved. Your bank or card issuer may require additional time to post the refund.

Order cancellations

If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee changes once an order has entered fulfillment or has shipped.

This policy is not a guarantee of specific product results and does not limit any non-waivable rights you may have under applicable consumer law.